pLOG

2024-04-17

A new career option in nursing: Patient Relationship Management.

Transformation of Clinical Services

Modern clinical nursing professionals face numerous challenges, with one of the primary issues being an increase in job stress and workload. As the population ages and the burden of disease grows, healthcare institutions are required to meet an ever-growing demand for services, with administrative tasks often outweighing clinical responsibilities.

Additionally, the tension in doctor-patient relationships is another challenge faced by nursing staff. In busy work environments, there's a disparity between the expectations for patient care and the actual delivery due to environmental constraints, leading to a demand for patient relationship management (diversification of case management) to complement doctor-patient relationships.

Nursing to Relationship Management

Clinical care remains an indispensable aspect of nursing work, but support service management for new types of medications (such as biologics or specialty drugs) has become an integral part of assisting clinical work. These programs typically involve support and assistance in various aspects of patients' lives, including their family's finances, physical and mental health, quality of life, and follow-up management.

Firstly, Patient Relationship Management Specialists must understand medical orders and collaborate with admitted patients and their families to assess the patients' treatment needs and address issues during their treatment journey, developing personalized assistance plans. This may include medical accompaniment, case management, nutritional assessment, medication reminders, and interventions to address treatment difficulties in patients' daily activities.

Secondly, Patient Relationship Management Specialists can provide emotional and psychological support to patients, helping them cope with the stress and anxiety that may arise during illness and treatment. They can build trust with patients, offering emotional support and comfort to help them better navigate difficulties and challenges.

Furthermore, serving as a bridge between doctors and patients, Patient Relationship Management Specialists can assist patients and their families in understanding their condition and medical treatment plans, provide health education services and guidance, help resolve difficulties in medical decision-making, and promote patients' recovery and quality of life while improving medication adherence.

PSP Health Education Services

Patient Relationship Management Specialists are often nursing professionals who transition or work part-time, leveraging their professional expertise and experience in long-term clinical work to provide management for patients admitted to the program. PatientsForce's Patient Relationship Management Managers often have extensive experience in managing and executing clinical trial projects, with many coming from various medical centers or regional hospitals, thus helping to resolve clinical case management and administrative tasks within the program.

This new form of work allows for closer relationships with patients, with clear program objectives leading to a more flexible and defined work environment and schedule. Simultaneously, this work enables the fulfillment of the professional mission of patient care, bringing caregivers closer to patients' lives and needs. In the future, as there is a growing demand for new types of care that integrate more intelligent medical technologies, this not only provides support to patients but also contributes to society as a whole.

Join Us

The demand for Patient Relationship Management positions at PatientsForce is continuously growing, and we welcome diverse collaborations from healthcare professionals with clinical experience.

Recruitment Channel: https://www.104.com.tw/company/1a2x6blpno?jobsource=checkc

PatientsForce Group Director Grace Chiu