pLOG

2025-07-28

Open Year-Round! PatientsForce AI Customer Service Takes Over After Hours — Delivering an Uninterrupted Professional Experience Powered by Intelligent Voice Technology

“This is the PatientsForce mainline. It’s currently after business hours, and our AI assistant Xiao P is here to help you!” — this is the familiar greeting from Xiao P, powered by a natural language processing system developed in collaboration with our AI voice technology team. Xiao P can instantly understand callers’ inquiries, identify intent through key phrases, and assist by providing relevant information, locating contact details, or accurately relaying important messages to the appropriate team members—ensuring that every call is handled with care, even after hours.

The introduction of AI customer service has significantly improved response efficiency, breaking through traditional limitations of manpower and time. Whether it’s corporate clients inquiring about Patient Support Program (PSP) collaboration details, or healthcare partners seeking to contact a specific representative, Xiao P can respond immediately—recording requests in real time and forwarding messages through the internal system—ensuring that the daytime team can seamlessly follow up without delay.

PatientsForce is dedicated to building a communication bridge that integrates human touch with technology. The implementation of AI customer service is not meant to replace human staff, but to extend and strengthen our team’s support capabilities. Through intelligent technology, we aim to ensure that every partner who cares about patient care can receive assistance anytime—without being limited by business hours. We believe that “24/7 service” should not be just a slogan, but a true reflection of our professionalism, compassion, and commitment.

This is not only the implementation of an AI service—PatientsForce also provides the setup of AI voice environments for healthcare organizations, along with an integrated 24/7 AI customer service and live care expert support. In an era where healthcare and caregiving resources are increasingly strained, PatientsForce offers a trusted solution by allowing patient-centered communication and care coordination to be professionally managed by our journey care specialists, with service-based compensation.